Because Dayhoff Health Map test kits contain sterile, single-use materials for collecting biological samples, they cannot be returned after shipment. Orders canceled before fulfillment are eligible for a full refund.
If your kit has shipped but hasn’t been registered
If you purchased directly from Dayhoff Health, you may request a refund within 30 days of purchase, provided you have not registered your kit in the app. For eligible refunds, a $150 kit and fulfillment fee is deducted for each fulfilled kit to cover materials, preparation, and shipping.
If you’ve registered your kit
Once you register your kit, the laboratory workflow begins and resources are committed to your test, so your order is no longer eligible for a refund.
If circumstances prevent you from completing a registered kit, please contact our support team. Depending on your situation, we may offer a program credit valid for 6 months from your original purchase date. We review documented medical issues, bereavement, and comparable hardships individually.
If your sample is being processed or your results have been delivered
Refunds are unavailable once your sample reaches the lab for processing or your results have been delivered. This does not affect our responsibility to address an incomplete analysis, reporting error, technical issue, or other problem caused by Dayhoff Health or one of our laboratory partners.
If there’s a problem with your kit or sample
Please contact our support team if your kit is lost, damaged, or your sample cannot be processed. We’ll review the issue and determine the next steps under the Dayhoff Health Service Guarantee, including a replacement at no cost when eligible.
Our Service Guarantee covers the successful completion and delivery of your test and report. Because every person’s biology is unique, it does not guarantee a particular finding, recommendation, diagnosis, treatment decision, or health outcome. Valid results are not eligible for a refund solely because you disagree with or are disappointed by the findings.