Because they contain sterile, single-use materials for collecting biological samples, Dayhoff Health Map test kits cannot be returned after shipment. However, any orders canceled before fulfillment are eligible for a full refund.
If you purchased your kit directly from Dayhoff Health and if your kit has shipped but you have not registered it in the app, you may request a refund within 30 days of purchase. For eligible refunds, a $150 kit and fulfillment fee will be deducted for each fulfilled kit to cover materials, preparation, and shipping costs.
Once a kit is registered, the laboratory workflow begins and resources are committed to your test, so the order is no longer eligible for a refund. If circumstances prevent you from completing a registered kit, please contact us. Depending on the situation, we may offer a program credit valid for 12 months from the original purchase date. We review documented medical issues, bereavement, and comparable hardships individually.
Refunds are unavailable once your sample reaches the lab for processing or your results are delivered. This does not affect our responsibility to address an incomplete analysis, reporting error, technical issue, or other problem caused by Dayhoff Health or one of our laboratory partners.
Lost, damaged, or unprocessable kits will be replaced at no cost under our Service Guarantee.
Our guarantee covers the successful completion and delivery of your test and report. Because every person's biology is unique, it does not guarantee a particular finding, recommendation, diagnosis, treatment decision, or health outcome. Valid results are not eligible for a refund solely because a customer disagrees with or is disappointed by the findings.