We stand behind every step of your Dayhoff Health experience. Your health insights matter, and so does your experience getting them. We are committed to delivering a complete and accessible health report you can understand, use, and share with your healthcare provider.
If your kit is lost, arrives damaged or incomplete, cannot be processed for reasons outside your control, or you have trouble accessing your report, contact our support team and we will work to make it right at no additional cost to you. Depending on the circumstances, we may provide a replacement, reprocess your sample, correct your report, restore access to your results, or offer another appropriate resolution.
Our guarantee covers the successful completion and delivery of your test and report. Because every person's biology is unique, it does not guarantee a particular finding, recommendation, diagnosis, treatment decision, or health outcome. Valid results are not eligible for a refund based solely on disagreement with or disappointment in the findings.