Blood collection experiences vary. Some people see blood appear quickly, while others may need to wait longer. Blood may take up to 1-2 minutes to appear after you activate the device.
If you see no change after one minute, press or tap the button again with more pressure to make sure it is fully activated. Follow the timing in the GLP-1 Map blood collection instructions, including when to remove the device.
If blood still does not appear, you can try pressing the button firmly once more and holding it down.
Do not remove the device and try it on another part of your body; it is single use.
If you still cannot collect a sample, call the Tasso helpline listed with your kit and have the device’s reference and lot numbers ready.
If the issue cannot be resolved, contact the Dayhoff Health support team and we can get you a replacement device.