If you feel like the sample was contaminated or you didn't follow the instructions correctly and are unable to reuse any elements of your kit, please reach out to our support team. We can send you a replacement kit at no cost and walk you through any steps so you can try again with confidence.
If you think your sample may be contaminated, missed a collection step, or can no longer use part of your kit, please contact our support team before continuing.
We’ll help you determine what to do next and whether you need a replacement. Replacement eligibility is reviewed under the Dayhoff Health Service Guarantee, which covers qualifying issues outside your control.
If a replacement kit is needed, we can help walk you through any steps so you can try again with confidence.